Privacy Policy

How We Collect Your Personal Information

We collect personal information when you:

• Submit forms on our website
• Contact us by phone
• Request service or schedule appointments
• Sign up for SMS notifications
• Interact with our website through cookies and similar technologies

What Personal Information We Collect

The personal information we collect may include:

• Name
• Phone number
• Service address
• Details related to heating and air conditioning services
• IP address
• Browser and device information

How We Use Your Personal Information

We use your information to:

• Provide HVAC services
• Respond to inquiries
• Schedule appointments
• Send service updates and reminders
• Process payments
• Improve our website and customer experience
• Send marketing communications where permitted

How and Why We Share Data

We may share your information with trusted service providers who assist in operating our business, such as payment processors or communication platforms.

We do not sell your personal information to third parties.

We may also disclose information:

• When required by law
• To comply with legal processes
• To protect the rights, property, or safety of Eatonville Heating & Cooling

SMS Consent

By providing your phone number and opting in, you agree to receive SMS messages from Eatonville Heating & Cooling, including:

• Appointment confirmations and reminders
• Scheduling and service updates
• Customer support communications
• Marketing and promotional messages

You may opt out at any time by replying “STOP.” Standard message and data rates may apply.

Your phone number and SMS consent will never be shared or sold to third parties or affiliates for marketing purposes.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve user experience
• Track website performance and analytics
• Remember user preferences

You may disable cookies through your browser settings.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information. Access to personal data is limited to authorized personnel only.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access to your data
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of marketing communications

To exercise your rights, please contact us using the information below.

Contact Information

Eatonville Heating & Cooling
Phone: 253-406-5072